- Exchanges can be requested within 30 days from the date of dispatch. Lucy uses a no-refund policy.
- For hygiene reasons, exchanges are not accepted on earrings.
- Exchanges are not accepted on personalised and made to order items.
- Should you require a repair, or replacement for a lost piece, please get in touch.
- Remove your jewellery before showering, bathing and exercise.
- Avoid direct sunlight and humidity.
- Remove your jewellery before going to bed.
- Store your jewellery in an air tight box to avoid tarnishing.
- Should your jewellery require cleaning to restore its sparkle, please get in touch for advice.