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- Exchanges can be requested within 30 days from the date of dispatch. Lucy uses a no-refund policy.

- For hygiene reasons, exchanges are not accepted on earrings. 

- Exchanges are not accepted on personalised and made to order items.

- Should you require a repair, or replacement for a lost piece, please get in touch. 


- Remove your jewellery before showering, bathing and exercise.
- Avoid direct sunlight and humidity.
- Remove your jewellery before going to bed. 
- Store your jewellery in an air tight box to avoid tarnishing. 
- Should your jewellery require cleaning to restore its sparkle, please get in touch for advice.

Order Information: FAQ
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